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Patient Relations Coordinator at Lehigh Valley Health Network - ApplyBlast

Patient Relations Coordinator

Lehigh Valley Health Network

3 months ago

Hazleton, PA

Onsite

Full Time

Junior

0 applicants

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About this role

This role serves as a liaison between patients, the healthcare network, and various departments to drive service excellence initiatives. The position involves managing complaints and grievances, educating staff on customer service culture, and analyzing patient satisfaction data to improve care outcomes. Candidates will coordinate formal assessment processes and prepare reports to advise on necessary actions and follow-ups.

Responsibilities

Serve as a liaison between patients and healthcare network departments
Manage and track patient complaints and grievances effectively
Educate staff on service excellence culture and resolution strategies
Analyze patient satisfaction surveys to identify areas for improvement
Prepare timely reports on patient satisfaction outcomes and actions

Skills

About Lehigh Valley Health Network

lvhn.org

Headquarters

Allentown, Pennsylvania, United States

Company Size

10001+ employees

Founded

1899

View Profile

Lehigh Valley Health Network (LVHN) is a not‑for‑profit, integrated medical organization that provides comprehensive health care services to the Lehigh Valley and surrounding regions. LVHN operates hospitals, outpatient and urgent care centers, primary care and specialty practices, and offers advanced programs in areas such as cardiology, oncology, and behavioral health, alongside telehealth and rehabilitation services. The system combines clinical care with research, medical education, and community health initiatives to improve population health across its service area. Patients and partners rely on LVHN for coordinated, patient‑centered care and regional clinical expertise.