Patient Relations Specialist

This role serves as an institutional ambassador responsible for soliciting, receiving, managing, and resolving visitor and patient feedback, including complaints, grievances, compliments, and suggestions. The position involves leading thorough investigations into complex issues, ensuring compliance with regulatory requirements, and utilizing data to drive service improvements and enhance the patient experience. The specialist acts as a consultant to staff, provides training on complaint management systems, and supports a patient-focused culture within the healthcare environment.