PATIENT REPRESENTATIVE
Carilion Clinic(1 month ago)
About this role
A Patient Representative at Carilion Clinic is a frontline, patient-facing role based in the Emergency Department that serves as a primary point of contact for patients and families and supports the hospital's patient services and risk management efforts. This night-shift position is located at the Roanoke facility and works to promote a positive patient experience and effective communication between patients and clinical teams.
Required Skills
- Communication
- Customer Service
- Conflict Resolution
- Patient Advocacy
- Crisis Intervention
- HIPAA
- Telephone Skills
- Teamwork
Qualifications
- Bachelor's Degree
- BLS Certification
- 4 Years Relevant Experience (Alternative)
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