Patient Service Representative (Bilingual Russian Preferred)

The Patient Service Representative serves as the initial point of contact for patients, partners, and vendors at Elica Health Centers, providing excellent customer service by scheduling appointments, updating patient information, verifying insurance eligibility, and handling communications. This role involves managing inbound and outbound calls, registering new patients, and documenting complaints while ensuring accurate information is delivered to internal staff. The position requires strong customer service skills, familiarity with healthcare terminology, and experience with Electronic Health Records software.