Patient Service Representative - Radiology

Medical Care of Boston Management Corporation(2 months ago)

OnsiteFull TimeJunior$41,000 - $51,000Patient Access

About this role

Patient Access Representative responsible for directing patient access by answering, screening, and processing a high volume of incoming calls in a dedicated call center. The role schedules appointments using a centralized scheduling system, verifies and updates patient demographic and payer information, and obtains necessary referrals. Works within established scripts and guidelines to triage calls and route urgent issues to appropriate staff.

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Required Skills

Call Triage
Scheduling
Customer Service
Data Entry
Phone Etiquette
Microsoft Office
Medical Terminology
Bilingual Communication

Qualifications

High School Diploma
GED
Associate's Degree (Preferred)

About Medical Care of Boston Management Corporation

cms.gov

The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.

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