Patient Service Representative Supervisor

The Patient Services Representative Supervisor at Midi Health leads and develops a team of PSRs to ensure excellent patient support and operational efficiency. This role provides daily oversight of traffic flow and real-time queue management, while delivering regular coaching and QA feedback to drive performance. The supervisor partners with leadership to refine processes, support onboarding, and implement continuous improvements. The position is remote and focused on balancing empathy and accountability in a fast-paced healthcare-support environment.