Patient Service Representative Supervisor
Midi Health
About this role
The Patient Services Representative Supervisor at Midi Health leads and develops a team of PSRs to ensure excellent patient support and operational efficiency. This role provides daily oversight of traffic flow and real-time queue management, while delivering regular coaching and QA feedback to drive performance. The supervisor partners with leadership to refine processes, support onboarding, and implement continuous improvements. The position is remote and focused on balancing empathy and accountability in a fast-paced healthcare-support environment.
Skills
About Midi Health
joinmidi.comMidi Health is a virtual care clinic focused on perimenopause and menopause, staffed by women’s health specialists who provide evidence-based assessment and treatment. Their services are delivered via telehealth and are covered by many insurance plans, making specialist care more accessible. Midi offers personalized care plans and ongoing support to help manage symptoms and maintain long-term health during midlife.
Recent company news
CNBCWith demand from women for the hormone surging, Midi Health introduces testosterone therapy
Oct 30, 2025
Fierce HealthcareWomen's health clinic Midi Health closes $100M series D as it aims to scale a national healthcare company
1 month ago
Katie Couric MediaHow This CEO Turned Her Menopause Struggle Into a $1 Billion Company
2 weeks ago
time.comMidi Health: 2025 TIME100 Most Influential Companies
Jun 26, 2025
Healthcare BrewMidi Health raises $100m Series D as women’s health market hits $100+b
1 month ago
About Midi Health
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Midi Health.
Salary
$105k – $138k
per year