Patient Service Representative

esperanzachicago

3 months ago

Chicago, IL

Onsite

Full Time

Junior

0 applicants

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About this role

Esperanza Health Centers is hiring a Patient Services Representative who acts as the first contact point for patients, ensuring a positive experience through administrative support, communication, and patient engagement. The role supports the care team within a patient-centered medical home model, handling scheduling, registration, insurance verification, and administrative tasks.

Skills

Qualifications

High School Diploma or EquivalentMinimum 1 Year of Front Desk ExperienceBilingual in English and Spanish

About esperanzachicago

esperanzachicago.org

Esperanza Health Centers is a nonprofit, community-based health system in Chicago that provides accessible primary and specialty care to diverse urban populations. They offer comprehensive services including adult and pediatric care, obstetrics/gynecology and midwifery, behavioral health and psychiatry, HIV prevention and treatment, substance use treatment, COVID-19 services, and a PACE program for older adults. Esperanza also supports patients with telehealth, pharmacy discounts, health benefits assistance, and multiple clinic locations, and runs training and residency programs to develop the next generation of clinicians. The organization emphasizes culturally responsive, affordable care and community engagement, with options for patients regardless of insurance status.