Patient Services Associate- Family Practice Services

About this role

Responsibilities

• Greet patients and visitors, register and check-in patients, update patient demographics and insurance coverage in computer system
• Answer patient calls, take and relay messages or scripted care directions; respond to patient and staff inquiries, and communicate with referring physician offices
• Perform check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled
• Monitor length of patient’s wait and notify the appropriate party of excessive wait times
• Open and route incoming mail; distribute correspondence, reports and office supplies; mail out form letters. Track and record patient information or program data