Patient Services Representative

The Patient Services Representative performs reception and administrative duties in outpatient clinic settings, interacting with patients, families, and clinical teams to ensure a positive experience. Key tasks include scheduling appointments, managing patient check-in and check-out processes, verifying demographics and insurance information, and handling financial transactions such as collecting co-payments and processing billing. The role also involves maintaining accurate medical records, answering high volumes of calls, and adhering to strict patient safety and confidentiality protocols.