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Patient Services Representative at Altera Digital Health - ApplyBlast

Patient Services Representative

Altera Digital Health

1 month ago

3.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Patient Services Representative handles patient inquiries and concerns by conducting interviews and coordinating information among patients, family members, medical staff, and administrators. The role involves managing billing queries, collecting outstanding balances through inbound and outbound calls, and ensuring compliance with HIPAA guidelines. This position requires strong communication skills and the ability to work effectively with confidential information.

Responsibilities

Answer incoming calls and assist patients with queries and concerns
Place outbound collection calls and collect outstanding patient balances
Assist third-party entities like insurance with patient account queries

Skills

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.