Patient Support Operator (Full-time) On-site

A Patient Support Operator provides comprehensive patient care by managing inbound and outbound calls, confirming appointments, and communicating test results and prescription updates. Located in a CenterWell Senior Primary Care office, the role involves tracking inquiries in an Electronic Medical Record (EMR) system while adhering to strict HIPAA regulations. Staff members must operate with a friendly attitude to ensure superior service, meeting specific performance goals for call volume and scheduling utilization.