Patient Support Specialist

Zócalo Health(5 days ago)

RemoteFull TimeJunior$52,000 - $58,000Patient Support

About this role

Patient Support Specialist at Zócalo Health supports Latino and underserved communities by connecting with potential and existing patients via phone to complete brief intakes, explain available services, and schedule appointments. The role contributes to culturally aligned, tech-driven primary care and helps members navigate the healthcare system with empathy and professionalism. This position reports to the Director of Patient Support and supports the company’s mission to improve access to value-based care for marginalized communities.

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Required Skills

Phone Communication
Patient Intake
Scheduling
Empathy
EHR
CRM
HIPAA Compliance
Bilingual Spanish
Performance Targets

About Zócalo Health

zocalo.health

Zocalo Health is a telehealth provider offering convenient, affordable virtual primary and urgent care for the whole familia. Patients can book same- and next-day video appointments for preventive care, acute/urgent concerns, and routine follow-ups. The service emphasizes bilingual (English/Spanish) access and family-centered care to improve reach and convenience. Zocalo positions itself as a culturally aware, cost-conscious alternative to in-person visits for everyday health needs.