Payer Support Specialist

InvoiceCloud(28 days ago)

RemoteFull TimeMedior$85,427 - $114,783 (estimated)Customer Support

About this role

A Payer Support Specialist at InvoiceCloud is a customer-facing role focused on delivering excellent service to payers in both English and Spanish. The position supports the company’s mission to simplify payment experiences and works closely with internal teams while adhering to company standards and policies.

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Required Skills

Customer Service
Spanish Fluency
Payments Processing
Account Registration
AutoPay Setup
eCheck Processing
Card Processing
IVR Troubleshooting
Website Troubleshooting
Reporting

+9 more

Qualifications

Bachelor's Degree
Associate's Degree

About InvoiceCloud

invoicecloud.net

New Relic is a cloud-based observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize software and infrastructure performance. Its suite includes application performance monitoring (APM), infrastructure and Kubernetes monitoring, logs, distributed tracing, browser and synthetic monitoring, and a queryable telemetry store (NRQL) for custom dashboards and analytics. Customers instrument applications with lightweight agents and APIs to collect high‑cardinality metrics, traces, and events, then use unified visualizations, alerts, and dashboards to detect and resolve issues faster. New Relic is used by developers, SREs, and IT teams to gain end-to-end visibility across modern cloud-native, containerized, and serverless environments.