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© All Rights Reserved. ApplyBlast.com
M-KOPA
The Payment Escalations Agent investigates, verifies, and resolves escalated payment and refund cases within strict service levels. This role acts as a critical control point between customer care teams, internal systems, and external payment partners to ensure accurate processing and compliance. Candidates will manage transaction validation, coordinate with mobile money providers, and conduct fraud detection to safeguard financial controls.
Headquarters
London, England, United Kingdom
Company Size
1001-5000 employees
Founded
2011
M-KOPA is a fintech and consumer-tech company that enables affordable, pay-as-you-go access to essential devices, including solar energy systems and smartphones. Customers pay a small upfront amount and then make periodic micro-payments via mobile money until they own the device. The company focuses on financial inclusion and improving households’ energy and connectivity through accessible technology across Africa. Its tagline, Smart Phone, Smart Money, Smart Choice, highlights its model of affordable ownership through connected devices and flexible payments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for M-KOPA.
84% below the average for this role
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