Payment Ops Specialist

The Payment Operations Specialist supports the accurate, timely, and compliant processing of payment and exception channels, with a primary focus on exception processing, check processing, dispute resolution, and Zelle payment operations. This role is responsible for managing, researching, and resolving transaction issues related to check processing, Image Enabled ATM transactions, Remote Deposit Capture (RDC), shared branching activity, Zelle transactions, and non posted or suspense items. The position plays a critical role in resolving payment discrepancies, managing Zelle exceptions and disputes, supporting fraud detection and mitigation efforts, and ensuring compliance with regulatory requirements and internal policies.