Payments Performance Analyst

The Payments Performance Analyst at Neon is responsible for overseeing the execution of payments operations, focusing on dispute resolution, fraud investigation, and transaction performance analysis. This hands-on operational role involves managing chargeback processes, analyzing performance metrics for optimization, and collaborating with product managers and partners to ensure compliance and continuous improvement. The ideal candidate will have 3–5 years of experience in payments operations, strong analytical skills, and the ability to communicate effectively across teams.