Payments Quality Analyst

Betsson Group(4 months ago)

MaltaOnsiteFull TimeMedior$72,527 - $97,804 (estimated)Payments & Fraud

About this role

The Payments & Fraud Trainer and Quality Analyst ensures Payments Analysts and Shift Leaders are competent and aligned with company standards through onboarding, continuous development, and quality oversight. The role maintains the team's knowledge base, supports introduction of new payment providers, and acts as a subject-matter resource for operational questions. It collaborates with managers to identify learning needs and produces reporting that tracks training effectiveness and agent quality.

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Required Skills

Payments
Fraud
Training
Onboarding
Mentoring
Curriculum Design
Liaison
Quality Reviews
Knowledge Management
Reporting

+8 more

About Betsson Group

betssongroup.com

Betsson Group is a leading European iGaming operator that owns 20+ brands offering online casino, sportsbook and other games across multiple regulated markets. The group runs localized platforms under gaming licences in a number of countries, emphasizing compliance, player safety and tailored customer experiences. Headquartered in Sweden and listed on Nasdaq Stockholm, Betsson combines product development, marketing and tech to grow its international footprint and recruit talent across its operations.