Payroll Tax Support Specialist

The Payroll Tax Support Specialist serves as the first point of contact for employee payroll questions within a U.S. multi-state operation, managing the payroll mailbox and resolving tier-1 cases related to pay, deductions, taxes, and direct deposit. The role involves producing pay statements, assisting with state and local tax registrations, and maintaining a knowledge base for common inquiries. This position supports the payroll processing team during bi-weekly schedules and handles year-end and open-enrollment inquiry spikes.