PBX Agent (Telephone Operator)

A PBX Agent at Omni Hilton Head Oceanfront Resort serves as a central communication hub for guests, managing incoming calls and directing them to appropriate departments. The role involves assisting with various requests such as wake-up calls, messages, and information about resort amenities while ensuring a seamless guest experience. Agents collaborate with Front Desk, Housekeeping, and Engineering to meet guest needs and uphold the resort's high hospitality standards.