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PBX Operator at Sonesta Hotels - ApplyBlast

PBX Operator

Sonesta Hotels

4 months ago

New Orleans, LA

Onsite

Full Time

Junior

0 applicants

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About this role

This role serves as a frontline Guest Services Associate at Sonesta International Hotels, managing all incoming communications to assist guests and associates with needs and service requests. The position requires maintaining a warm welcome, resolving complaints, and directing calls while staying familiar with hotel facilities, rate plans, and reservation procedures to ensure a positive guest experience.

Responsibilities

Greet and welcome all internal and external guests warmly
Manage incoming calls and direct them to appropriate personnel
Resolve guest requests and concerns using the service recovery process
Follow hotel SOPs to protect confidential guest information
Assist with check-in and check-out procedures and rate plans

Skills

Qualifications

One year college certificate or technical schoolThree to six months related experienceKnowledge of Opera and internet software

About Sonesta Hotels

sonesta.com

Headquarters

Newton, Massachusetts, United States

Company Size

10001+ employees

Founded

1937

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Sonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.