PCGS Senior Customer Care Specialist

The PCGS Senior Customer Care Specialist provides world-class customer support to collectors globally by handling specialized inquiries, escalations, and claims across multiple communication channels. This full-time, onsite role in Jersey City, NJ, focuses on resolving customer issues, processing orders, and maintaining high service standards to enhance the customer experience. The position requires strong communication skills and the ability to manage both inbound and outbound customer interactions effectively.