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People Management at Brooks Running - ApplyBlast

People Management

Brooks Running

7 days ago

3.9 on Glassdoor

Seattle, Washington, United States

Onsite

Full Time

Manager

0 applicants

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About this role

This role leads the Direct-to-Consumer Runner Experience team, driving customer service strategy, operational excellence, and team development to enhance the runner experience. The position involves managing people resources, implementing multi-year service strategies, and optimizing systems to support scalable, high-quality customer support. The ideal candidate will foster a culture of continuous improvement, collaborate cross-functionally, and leverage technology to meet business goals.

Responsibilities

Lead and develop the Direct-to-Consumer Runner Experience team
Create and implement multi-year customer service strategy
Optimize systems and implement AI strategies for service delivery

Skills

About Brooks Running

brooksrunning.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

1914

View Profile

Brooks Running is a performance running brand that designs and sells running shoes, apparel, and accessories for men and women. Founded in 1914 and based in Seattle, the company focuses on scientifically driven footwear—emphasizing cushioning, support, and durability—and is known for popular lines like the Ghost and Adrenaline GTS. Brooks sells direct-to-consumer through its website (with free shipping and returns) and through specialty running retailers worldwide. Runners choose Brooks for its consistent product innovation and focus on biomechanics and everyday performance.