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People Operations Process Transformation Lead at Deliveroo - ApplyBlast

People Operations Process Transformation Lead

Deliveroo

2 days ago

3.4 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The People Operations Process Transformation Lead will establish the operational foundation for HR across DoorDash, Wolt, and Deliveroo by streamlining workflows and preparing core processes for agentic AI. This role focuses on creating a unified service catalogue, eliminating process waste, and optimizing case management to deliver measurable efficiency gains. The position requires collaboration with cross-functional teams to transition work into centralized services and drive operational excellence.

Responsibilities

Establish unified catalogue and SOP library across global brands
Eliminate process waste and standardise workflows before automation
Lead agile methodology for agentic AI and optimise case management

Skills

About Deliveroo

deliveroo.co.uk

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

View Profile

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.