People Solutions Specialist

The People Solutions Specialist serves as the primary point of contact for employees, delivering service excellence by resolving Tier 1 HR cases through ServiceNow, live chat, and email. This role focuses on managing straightforward HR inquiries, ensuring timely and accurate solutions, and facilitating smooth transitions for escalated issues to Tier 2 specialists. The position requires maintaining compliance with HR policies and contributing to process improvements within a fast-paced environment.