Performance Analytics Director
Intouchcx
About this role
The Performance Analytics Director is responsible for leading analytics strategies and solutions to improve operational efficiency, customer experience, and decision-making across a customer service organization. The role involves developing performance measurement frameworks, creating dashboards, and collaborating across departments to optimize contact center performance.
Skills
About Intouchcx
intouchcx.comIntouchCX is a global BPO and customer experience provider that delivers outsourced contact center services and dedicated agents for brands. It combines purpose-built AI and advanced technology with customized strategies to provide omnichannel customer support and improve operational efficiency. Positioning itself as a growth partner for innovative companies, IntouchCX scales customer engagement through analytics, workforce solutions, and tailored programs across channels and geographies.
About Intouchcx
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Intouchcx.
Salary
$126k – $171k
per year
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