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Pharmacy Benefit Management Client Experience Manager at CVS Health - ApplyBlast

Pharmacy Benefit Management Client Experience Manager

CVS Health

3 months ago

3.2 on Glassdoor

United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics to support profitable growth and achieve financial objectives. The role oversees client and member support activities, including plan changes, ID card facilitation, inbound calls, claims resolution, and documentation, while traveling up to 25% of the time across the continental United States.

Responsibilities

Perform and support plan changes
Facilitate ID card issuance
Conduct inbound client and member calls
Oversee prior authorizations and claims resolution
Travel to client sites across the United States

Skills

Qualifications

Certified Pharmacy TechnicianBachelor’s degree

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.