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Pharmacy Guide, Bilingual - Spanish at Devoted Health - ApplyBlast

Pharmacy Guide, Bilingual - Spanish

Devoted Health

5 months ago

3.7 on Glassdoor

Remote

Contract

Junior

0 applicants

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About this role

A Pharmacy Guide at Devoted Health conducts high-volume outbound phone and SMS outreach to help members navigate healthcare needs and improve medication adherence. This bilingual role involves enrolling eligible individuals into support programs, coordinating with clinical teams, and utilizing internal systems to resolve care barriers. Successful candidates thrive in a fast-paced, metrics-driven environment by building trust and ensuring members access necessary resources.

Responsibilities

Conduct high-volume outbound calls and SMS to engage members
Enroll individuals into pharmacy and financial assistance programs
Coordinate with clinical teams to resolve member care issues
Utilize internal systems and AI tools to answer member questions
Document interactions accurately and manage follow-up tasks

Skills

Qualifications

2+ years customer-facing experience

About Devoted Health

devoted.com

Headquarters

Waltham, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2017

View Profile

Devoted Health is a U.S.-based Medicare Advantage provider offering plans with comprehensive benefits. Plans include prescription drug coverage, dental and vision care, over-the-counter allowances, and hearing services, along with tools to find doctors and manage benefits. The company emphasizes patient navigation and a U.S.-based service team to help members understand and use their benefits.