Pharmacy Support Call Center Representative

The Pharmacy Support Call Center Representative works remotely to provide payment assistance solutions such as co‑pay cards and vouchers, handling requests like card activation, eligibility verification, benefit explanations, and troubleshooting submission rejections for patients, pharmacies, and medical professionals. The role involves first‑level support via phone, email or fax, documentation of resolutions, and escalation of unresolved issues while adhering to HIPAA standards.