Phone Returns Officer

M-KOPA(1 month ago)

GhanaOnsiteFull TimeJunior$53,598 - $72,177 (estimated)Smartphones

About this role

The Phone Returns Officer at M-KOPA is responsible for ensuring that phones sent for repair are returned to customers within established service level agreements (SLAs). This role involves monitoring repair activities, generating performance reports, coordinating dispatch across regions, resolving service delays, and managing ticketing for repair statuses. The position requires strong organizational skills and familiarity with Excel and SQL, with a focus on customer service and stakeholder management.

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Required Skills

Phone Servicing
SLA Monitoring
Report Generation
Issue Resolution
Dispatch Coordination
Performance Management
Stakeholder Management
Customer Service
Device Refurbishment
Excel Proficiency

+5 more

Qualifications

Bachelors’ degree in any field with a bias in Mathematics, Supply Chain Management, Business, or a related field

About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.