Phone Support Supervisor

This full-time technical leadership position combines people management with hands-on customer support responsibilities, balancing day-to-day supervision of the Phone Support team while actively assisting with customer calls. The role involves leading and developing phone support staff to ensure best-in-class service, establishing team goals, monitoring performance, and fostering a culture of continuous improvement. Additionally, the supervisor serves as the primary technical resource for the team, providing guidance and resolving complex customer issues.