Platform Engineer, Specialist

Our Group(1 month ago)

HybridFull TimeSenior$100,241 - $135,359 (estimated)Information Technology

About this role

A voice and contact center engineering role focused on shaping Vanguard’s global telephony and contact center platforms. The position supports how employees communicate and how clients reach the firm through modern cloud-based voice solutions. It sits within a collaborative team that emphasizes continuous learning and professional growth.

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Required Skills

Microsoft Teams
Genesys Cloud
Ribbon SBC
SIP
RTP
AWS
PowerShell
Python
Call Routing
SIP Trunking

+2 more

Qualifications

Bachelor's Degree
Microsoft Teams Voice Certification
Genesys Cloud Certification

About Our Group

vanguardjobs.com

New Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.

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