ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Platform Engineer at Help Scout - ApplyBlast

Platform Engineer

Help Scout

2 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Help Scout is seeking a remote Platform Engineer to join its Search and Data Services team. The role focuses on building and scaling large‑scale search and reporting services, handling high‑throughput data pipelines, and improving system reliability and cost efficiency. The engineer will work across the full development lifecycle, collaborate with cross‑functional teams, and support customers directly when needed.

Responsibilities

Build and scale large‑scale search and reporting services
Develop and maintain streaming data pipelines
Improve search relevancy, data indexing, and cost control
Participate in design, testing, and backlog prioritization
Provide engineering support for escalated customer issues

Skills

About Help Scout

helpscout.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2011

View Profile

Help Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.