Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.)

The Platform Owner IT Support, ITSM & ServiceNow Platform role is responsible for owning IT support services, ITSM processes, and the ServiceNow platform to drive standardized and scalable service delivery. This position involves governing the global IT Service Desk, managing ITIL-based processes, and translating business requirements into effective solutions. The role also includes managing offshore suppliers and development teams to ensure continuous improvement and operational excellence.