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Player Experience and Safety Lead at Pocket Worlds - ApplyBlast

Player Experience and Safety Lead

Pocket Worlds

3 months ago

3.7 on Glassdoor

Remote

Contract

Manager

0 applicants

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About this role

The Player Experience and Safety Lead will own the handling of reports and support tickets, acting as the internal voice of the community to identify patterns, surface player issues, and produce actionable reports. The role ensures platform health and user safety by enforcing conduct rules, auditing decisions, and collaborating with product and support teams.

Responsibilities

Enforce platform Rules of Conduct and escalation policies
Audit agent decisions for consistency and accuracy
Monitor support queue health and response times
Lead and coach the Player Experience and Safety team
Collaborate with product team to develop safety features

Skills

About Pocket Worlds

pocketworlds.com

Headquarters

Austin, Texas, United States

Company Size

51-200 employees

Founded

2015

View Profile

Pocket Worlds is an AI-native operating platform for online communities that acquires, rebuilds, and scales iconic social worlds. The company operates three titles — Highrise, Everskies, and Hotel Hideaway — on a shared technology platform called the World Engine, which powers content creation, data analytics, safety, and growth across all its worlds. With over 100 million registered players, Pocket Worlds is focused on giving passionate gaming communities a permanent, continuously improving home.