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Player Support Agent at Rush Street Interactive - ApplyBlast

Player Support Agent

Rush Street Interactive

4 days ago

4.0 on Glassdoor

Collingswood, New Jersey, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

Rush Street Interactive is seeking a Player Support Agent to deliver top-tier customer service to players through live chat, email, and phone. This hybrid role in Collingswood, NJ, involves resolving account issues, guiding players through promotions, and collaborating with internal teams to enhance the overall gaming experience. The position requires flexibility to work swing or overnight shifts and a commitment to maintaining gaming regulatory licenses.

Responsibilities

Deliver real-time empathetic support across chat, email, and phone
Investigate and escalate complex bugs, fraud signals, or account concerns
Liaise with Payments, Risk, Promotions, and Tech teams to resolve issues

Skills

About Rush Street Interactive

rushstreetinteractive.com

Headquarters

Chicago, Illinois, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Rush Street Interactive (NYSE: RSI) is a digital gaming company that builds and operates online casino and sportsbook brands. It delivers player‑centric, integrated web and mobile experiences through brands like BetRivers, RushBet and PlaySugarHouse across North America and Latin America. RSI focuses on approachable, fun and fair gaming with a wide range of slots, table games and sports betting options, plus bonus features designed to increase engagement and winning moments.