Player Support Manager
Zynga (1 month ago)
About this role
The Player Support Manager at Zynga leads live support operations for assigned game titles, ensuring a high-quality player experience and alignment with Game Studio goals. The role partners with internal teams and vendors to maintain service levels, drive player satisfaction metrics, and advocate for game-related improvements. This position requires adaptability to a fast-paced, global environment and contributes to broader Player Support initiatives and strategy.
Required Skills
- Player Support
- Vendor Management
- CRM
- Analytics
- Data Analysis
- Quality Control
- Team Leadership
- Coaching
- Communication
- Escalation
+4 more
Qualifications
- Degree Preferred
About Zynga
zynga.comZynga is a leading developer and publisher of free-to-play mobile and online games, best known for franchises like FarmVille, Zynga Poker, and Hit It Rich. The company builds social, casual, and live-service experiences across mobile, web, and other platforms, emphasizing community features, frequent content updates, and live operations. Zynga monetizes through in-app purchases and advertising while reaching a global audience with accessible, franchise-driven titles. Headquartered in San Francisco, the studio focuses on data-driven design and social gameplay to drive long-term player engagement.
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