Portal Service Desk Analyst I
Nordic Global(2 months ago)
About this role
A Patient Portal Service Desk Agent I provides frontline patient support for electronic health record (EHR) portals across multiple healthcare clients, focusing on resolving portal access and account-related inquiries. The role operates within a healthcare IT support environment, documents issues for escalation, and requires varied shift availability including evenings, weekends, and holidays.
Required Skills
- Customer Service
- Troubleshooting
- EHR
- Epic
- Cerner
- Mobile Devices
- Windows
- Networking
- Virtual Meetings
- ITSM
+2 more
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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