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Post Issue Processing at Athene - ApplyBlast

Post Issue Processing

Athene

3 months ago

3.8 on Glassdoor

West Des Moines, Iowa, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Athene is hiring multiple individuals for its Post Issue Processing team to provide outstanding customer service to existing customers. The role involves handling transaction requests, answering product questions, and communicating with customers both verbally and in writing, with full training provided and no prior annuity experience required.

Responsibilities

Process transactions such as address changes, beneficiary updates, withdrawals, and surrenders
Provide product information and explain policy terms and conditions
Document and track responses to customer inquiries
Communicate with customers through verbal and written correspondence
Proactively seek solutions and address moderately complex issues

Skills

About Athene

athene.com

Headquarters

West Des Moines, Iowa, United States

Company Size

1001-5000 employees

Founded

2009

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Live retirement with financial freedom that Athene's annuities, services & expertise can provide. Athene, the leading annuity provider that’s driven by your goals.