Practice Director, Quality Assurance

As a Quality Assurance Practice Director, you will lead operational initiatives for HUB's Commercial Lines practice to ensure file quality, workflow compliance, and service execution. This strategic role involves designing quality assurance programs to mitigate Errors & Omissions exposure, prevent missed expirations, and reduce aged accounts receivable across all North American offices. You will partner with executive leadership and client service directors to drive accountability, implement corrective actions, and elevate overall service delivery standards.