Pre-Services Coordinator (Prior Authorization)

The Pre-Services Coordinator at Eskenazi Health works directly with patients, referring physicians, and payers to ensure full payer clearance before care is received. This role involves pre-registration, financial clearance, authorization, referral validation, and estimating collections to establish the first impression of the hospital. As a subject matter expert, the coordinator manages payer requirements, handles appeals, and navigates patients through the pre-service process.