Precertification and Authorization Call Center Representative

The Precertification and Authorization Call Center Representative is an intermediate-level role responsible for supporting referral, precertification, and prior authorization workflows within a high-volume call center environment. This position serves as a key point of contact for insurance payers, physician offices, and patients, facilitating timely communication and coordination throughout the authorization process. Team members provide critical operational support by managing inbound calls, addressing inquiries, and coordinating next steps with appropriate departments and clinical practices.