Premium Claims Servicing

This role supports the Team Lead in delivering premium claims servicing support to Health & Protection Club members and their customers, serving as a dedicated point of contact for claims-related enquiries and case navigation. The incumbent ensures timely resolution of claims, champions service excellence, and drives customer advocacy while maintaining strong relationships with qualified advisers. The position focuses on servicing, relationship management, and claim adjudication to provide proactive support and timely updates within stipulated turnarounds.