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Premium Services Switching Engineer at Hewlett Packard Enterprise - ApplyBlast

Premium Services Switching Engineer

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Heredia, Heredia, Costa Rica

Hybrid

Full Time

Junior

0 applicants

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About this role

The Premium Services Switching Engineer at Hewlett Packard Enterprise is a hybrid role focused on supporting customers using HPE Aruba enterprise switching solutions through advanced troubleshooting and disciplined case management. The engineer owns complex customer issues, validates configurations for AOS-CX and AOS-S platforms, and ensures SLA adherence while coordinating with internal stakeholders for escalated technical engagements. Candidates must have foundational networking knowledge and experience in customer-facing technical support environments.

Responsibilities

Manage customer cases from creation through resolution or escalation
Perform advanced troubleshooting and isolate root causes for network issues
Validate configurations for Aruba AOS-CX and AOS-S platforms
Ensure accurate problem identification and strict SLA adherence
Communicate clearly with customers and coordinate with internal engineering teams

Skills

Qualifications

Bachelor's degree in Computer ScienceCCNANetwork+Aruba CX ACSAITIL Foundation

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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