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Premium Support Account Manager at Jobgether - ApplyBlast

Premium Support Account Manager

Jobgether

7 days ago

Remote

Full Time

Medior

0 applicants

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About this role

The Premium Support Account Manager is responsible for managing end-to-end customer experiences for a dedicated portfolio of premium users, building lasting relationships and ensuring their needs are met. This role involves resolving complex support cases, communicating independently via email, chat, and phone, and utilizing AI-powered tools to enhance service quality. The position focuses on customer retention, proactive problem-solving, and providing actionable insights to improve the overall user experience.

Responsibilities

Manage end-to-end customer experience for premium users
Resolve complex support cases and retention situations
Communicate with users via email, chat, and phone

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.