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Premium Support Analyst II, Infrastructure at Esri - ApplyBlast

Premium Support Analyst II, Infrastructure

Esri

2 hours ago

3.8 on Glassdoor

Charlotte, North Carolina, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Premium Support Analyst II, Infrastructure role at Esri involves providing high-quality technical support for the GIS platform, addressing customer challenges through real-time interactions and proactive problem-solving. The position requires analyzing issues, maintaining detailed documentation, and collaborating with team members to deliver effective solutions. This role focuses on empowering customers to maximize the benefits of location intelligence within a supportive and innovative environment.

Responsibilities

Provide high-quality technical support via email, chat, and phone
Analyze customer issues to identify core problems and solutions
Coach peers on technical specialties and exchange best practices

Skills

Qualifications

Bachelor’s degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM fieldMaster’s degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM fieldCompTIA A+CompTIA Security+

About Esri

esri.com

Headquarters

Redlands, California, United States

Company Size

5001-10000 employees

Founded

1969

View Profile

Esri (Environmental Systems Research Institute) is the leading provider of GIS software and spatial analytics, delivering the ArcGIS platform for mapping, visualization, and advanced geospatial analysis. Its offerings span desktop (ArcGIS Pro), cloud and enterprise deployments (ArcGIS Online, ArcGIS Enterprise), developer APIs/SDKs, and mobile and industry-specific applications for government, utilities, transportation, natural resources, and business. Esri also provides geospatial data, location services, training, and professional services, and supports a global ecosystem of partners and developers around its "The Science of Where" vision. Founded in 1969 and headquartered in Redlands, California, it serves customers worldwide.