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Premium Support Technical Account Manager at Duck Creek Technologies - ApplyBlast

Premium Support Technical Account Manager

Duck Creek Technologies

3 months ago

3.9 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

A Technical Account Manager at Duck Creek Technologies acts as the primary operational support contact for enterprise insurance customers, bridging the gap between clients, support, and engineering teams. The role involves leading critical escalations, ensuring SLA compliance, and driving continuous improvement without personally troubleshooting code, relying instead on technical understanding and strong stakeholder management in the property and casualty sector.

Responsibilities

Lead customer-facing communication during major incidents and critical escalations
Coordinate cross-functional teams across Support, Engineering, and Product
Ensure adherence to service commitments and SLA performance metrics
Conduct regular service reviews to drive continuous improvement initiatives
Manage customer expectations while advocating for operational excellence

Skills

Qualifications

5+ years in Technical Account ManagementITIL certification (preferred)

About Duck Creek Technologies

duckcreek.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Duck Creek Technologies delivers a comprehensive P&C insurance core platform via SaaS. The suite unifies policy, billing, rating, and claims with agentic AI and low-code configuration to enable rapid product launches, accurate pricing, and streamlined operations for insurers worldwide. It includes embedded payments, distribution management, reinsurance, and industry-specific solutions spanning multiple lines of business.