Premium Technical Support Engineer - CDN

Cloudflare Events(1 month ago)

OnsiteFull TimeSenior$143,096 - $192,007 (estimated)Customer Support

About this role

Cloudflare is hiring an experienced Technical Support Engineer (CDN) to join its Customer Support team in Sydney, working with large and technically sophisticated customers to ensure successful deployment and operation of Cloudflare's CDN solutions. The role focuses on resolving complex technical issues, acting as the voice of the customer, and contributing to product and process improvements. The position requires strong networking and web security knowledge and close collaboration with engineering and product teams.

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Required Skills

CDN
Troubleshooting
DDoS Mitigation
Firewall Rules
SSL/TLS
Network Configuration
Security Configuration
Knowledge Base
Traffic Analysis
Packet Inspection

+11 more

Qualifications

Bachelor's Degree in Computer Science or Related Field
CISSP
GCIA
GCIH
GCFA
GCFE

About Cloudflare Events

cloudflare.com

Cloudflare is a global edge network and security platform that helps businesses connect, protect, and build on the Internet. It offers CDN, DDoS mitigation, managed DNS, WAF, zero-trust access, and developer services like Cloudflare Workers to run code at the edge. Cloudflare's products improve application performance and reliability while reducing complexity and cost for enterprises, developers, and consumer sites worldwide. The company emphasizes broad global coverage, low latency, and integrated security and performance features delivered from its distributed points of presence.