Premium Technical Support Engineer - CDN

Cloudflare Events(1 month ago)

OnsiteFull TimeSenior$120,313 - $162,118 (estimated)Customer Support

About this role

Cloudflare is hiring a Technical Support Engineer (CDN) to work with premium and highly technical customers to ensure successful deployment and operation of Cloudflare's CDN solutions. The role involves handling complex technical incidents, advising on security and network configurations, and communicating customer needs to engineering and product teams. This position is based in Singapore or Sydney and emphasizes cross-team collaboration and customer advocacy.

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Required Skills

Technical Support
Troubleshooting
Customer Service
DDoS Mitigation
Firewall Rules
SSL/TLS
Network Configuration
Anycast
BGP
Packet Capture

+6 more

Qualifications

Bachelor's Degree in Computer Science
Bachelor's Degree in Cybersecurity
CISSP
GCIA
GCIH
GCFA
GCFE

About Cloudflare Events

cloudflare.com

Cloudflare is a global edge network and security platform that helps businesses connect, protect, and build on the Internet. It offers CDN, DDoS mitigation, managed DNS, WAF, zero-trust access, and developer services like Cloudflare Workers to run code at the edge. Cloudflare's products improve application performance and reliability while reducing complexity and cost for enterprises, developers, and consumer sites worldwide. The company emphasizes broad global coverage, low latency, and integrated security and performance features delivered from its distributed points of presence.