Presales Architect - Voice AI, CPaaS, Contact Center
Twilio(1 month ago)
About this role
The Presales Architect - Voice AI, CPaaS, Contact Center at Twilio partners with sales, solutions engineering, and product teams to shape and communicate multi-product customer solutions. The role consults on complex enterprise opportunities, represents Twilio's long-term vision to customers, and influences product strategy by surfacing customer patterns and feedback.
Required Skills
- Solution Architecture
- Presales
- CPaaS
- Contact Center
- Voice
- Digital Channels
- IVR
- Routing
- Agent Workflows
- CRM Integration
+6 more
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
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