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Principal AI Engineer at Gorgias - ApplyBlast

Principal AI Engineer

Gorgias

4 months ago

3.4 on Glassdoor

Toronto, Ontario

Onsite

Full Time

Senior

0 applicants

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About this role

A Staff-level Backend Engineer at Gorgias will architect and build an internal evaluation platform to automate the testing and iteration of production AI agents and large language models. This role involves setting standards for AI reliability, mentoring engineering teams on agentic systems, and reducing manual processes in the AI lifecycle. You will lead the development of scalable infrastructure that enables the company's conversational commerce strategy.

Responsibilities

Architect and lead the development of an internal AI evaluation platform
Define standards for measuring and maintaining AI agent quality at scale
Mentor engineering teams on designing reliable agentic workflows
Collaborate with orchestration teams to build scalable infrastructure
Reduce manual processes to accelerate the delivery of production-ready agents

Skills

Qualifications

8+ years of engineering experienceStaff-level engineer background

About Gorgias

gorgias.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

Gorgias is a conversational AI platform and helpdesk built specifically for eCommerce, enabling businesses to automate customer support and drive sales through a unified inbox across email, chat, SMS, social media, and more. It features an AI Agent pre-trained on over 1 billion conversations that can resolve 60% of support inquiries automatically, while integrating natively with Shopify and 300+ other tools to provide full store context within every conversation. Trusted by over 17,000 eCommerce brands worldwide, Gorgias helps support teams turn customer interactions into measurable revenue.